Refund Policy

Last updated: November 2025

At NuviaWellness, we want you to be completely satisfied with your purchase. Please read our refund policy carefully to understand your rights and our procedures.

Digital Products Refund Policy

Due to the nature of digital products (downloadable planners, journals, and trackers), all sales are generally considered final once the product has been downloaded. However, we understand that issues can arise, and we're committed to customer satisfaction.

Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

Technical Issues: If you experience technical problems downloading or accessing your product that we cannot resolve
Product Not as Described: If the product you received is significantly different from what was advertised
Duplicate Purchase: If you accidentally purchased the same product twice
Quality Issues: If the product contains significant errors or defects that make it unusable

Refund Request Timeframe

Refund requests must be submitted within 30 days of your purchase date. Requests made after this period may not be eligible for a refund, though we will review each case individually.

Non-Refundable Circumstances

Refunds will not be provided in the following situations:

Change of mind after downloading the product
Failure to read the product description before purchase
Incompatibility with your device or software (when system requirements were clearly stated)
Products that have been shared, distributed, or used commercially
Requests made more than 30 days after purchase without exceptional circumstances

How to Request a Refund

To request a refund, please follow these steps:

Contact our customer support team at [your email address]
Include your order number and purchase date
Provide a detailed explanation of why you're requesting a refund
If applicable, include screenshots or evidence of technical issues

We will review your request within 2-3 business days and respond with our decision.

Refund Processing

If your refund is approved:

Refunds will be processed to your original payment method
Processing time: 5-10 business days depending on your payment provider
You will receive an email confirmation once the refund has been processed
Access to the digital product will be revoked upon refund approval

Physical Products (if applicable)

For any physical products we offer:

Items must be returned in original, unused condition within 30 days
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error
Refunds will be issued once we receive and inspect the returned item
Original shipping charges are non-refundable unless we made an error

Exchanges

We do not offer direct exchanges for digital products. If you wish to purchase a different product, please request a refund for the original purchase and place a new order for the desired item.

Partial Refunds

In some cases, we may offer a partial refund or store credit as an alternative to a full refund. This will be determined on a case-by-case basis depending on the circumstances.

Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks can result in account suspension and may affect your ability to make future purchases. We're committed to resolving any issues fairly and promptly.

Subscription Products (if applicable)

If we offer subscription-based products or services:

You may cancel your subscription at any time
Cancellations take effect at the end of the current billing period
No refunds are provided for partial subscription periods
You will retain access to subscription content until the end of your paid period

Our Commitment to You

While our refund policy protects both you and our business, we genuinely want you to be happy with your purchase. If you're experiencing issues or have concerns about a product, please reach out to us. We're here to help and will work with you to find a fair solution.

Contact Us

If you have any questions about our refund policy or need to request a refund, please contact us:

Email: [your email address]
Website: nuviawellness.net

We typically respond to all inquiries within 24-48 hours during business days.

Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our website after changes are posted constitutes acceptance of the modified policy.